Professional Timeline
Manager, US Mortgage Lending Services
Xome Services Pvt. Ltd. (Title365), Bangalore — Aug 2019 to Apr 2022
- Led end-to-end delivery of Originations, Closing, and Post-Closing projects for Title365.
- Built and led a ~340-person Bangalore delivery center, translating that scale into consistent SLA adherence and measurable quality outcomes across the Title365 mortgage lending program.
- Planned and executed project roadmaps, resourcing, risk mitigation, and stakeholder reviews.
- Facilitated weekly and monthly governance calls with senior stakeholders and clients.
- Drove process improvements that enhanced turnaround times and service quality.
- Provided leadership and mentoring to managers and team leads across the delivery center, strengthening succession depth and leadership capability within the organization.
Career Break — Family Caregiving
Apr 2022 to Present
- Took a planned career break to provide full-time care for a young child.
- Stayed current with industry developments in Agile delivery, reconciliations, leadership practices, and process automation.
- Caregiving phase now complete; fully available to resume a sustained, full-time leadership role without interruption.
Senior Consultant / 2nd Vice President, Global Reconciliations
Northern Trust Operating Services, Bangalore — Aug 2018 to May 2019
- Managed multiple global reconciliation initiatives, including system migrations and process enhancements.
- Led TLM migration from legacy platforms, improving straight-through processing (STP) rates.
- Oversaw reconciliation backlog reduction and ensured timely exception resolution.
- Held the CASS Officer (India) designation, carrying direct, personal accountability to regulators for client-asset safeguarding and audit compliance.
- Delivered executive dashboards covering SLAs, accuracy, aged breaks, and risk indicators.
- Partnered closely with senior leadership and global stakeholders to align reconciliation strategy with regulatory and business priorities.
Manager, Global Reconciliations
State Street Global Advisors, Bangalore — Aug 2016 to Sep 2017
- Directed multi-region teams across EMEA, APAC, and North America for Equities and Fixed Income reconciliations.
- Delivered the Money Market Cash reconciliation migration from Excel to TLM Recon 2.7.
- Led BCP testing, risk management, FMEA implementation, and audit readiness programs.
- Achieved a 10% YoY reduction in financial errors and a 10% productivity gain through Lean initiatives.
- Owned capacity planning, performance management, succession planning, and stakeholder reporting.
Earlier Career (2000–2013)
- Solutions Consultant — TLM Reconciliations, Wipro Technologies, Bangalore (May 2010 – Aug 2013)
- Senior Project Lead — TLM & PLM, Syntel Ltd., Pune & Mumbai (Apr 2008 – Apr 2010)
- Senior Analyst — Cash Equities (US Settlements), Wipro BPO, Hyderabad (Nov 2006 – Mar 2008)
- Cash Controller — SSR Reconciliation, Infosys BPO, Bangalore (Nov 2004 – Nov 2006)
- Quality Analyst, Firstring India Pvt. Ltd., Bangalore (Jan 2000 – Aug 2004)
Certifications
- PRINCE2
- Certified Scrum Product Owner (CSPO)
- Agile Scrum Master (ASM)
- Professional Scrum Master I (PSM I)
- ITIL V3 Foundation
- Six Sigma Yellow Belt
- NSE Certification — Financial Markets
- NSE Certification — Capital Markets (Dealers)
- NSDL — Derivatives (Dealers Module)
- Business Analyst Certification, Syntel Inc.
- B&FS Level I Certification, Syntel Inc.
- Advanced Diploma, Computer Integrated Management
Education
Bachelor of Commerce, Christ College, Bangalore University — 1999
Languages
English, Kannada, Hindi, Malayalam